Returns are allowed if we receive the request within 30 days of shipment, subject to the conditions and exceptions below. When we receive a returned product that satisfies the conditions below, we will refund your purchase price (less shipping) and send a confirming e-mail.
When you want to return a product you must first send an email to: firstname.lastname@example.org within the first 30 days after purchase. Please type the subject of your email as “MIS PRODUCT RETURN” and let us know your invoice number and a brief reason for the return. We will not respond to this email message unless requested to do so.
You should return your item to 1712 E. Riverside Dr. Suite 241 Austin, TX 78741 in the package, please include a copy of your Most Important Story invoice with a brief note explaining the reason for the return. We cannot accept returns received with a postmark or www.fedex.com shipping date confirmation later than 30 days after the initial shipment. There will be no credit if returned later than 30 days.
Bibles and books must be returned unmarked and unused in their presentation boxes, if supplied.
We process refunds on the same or next business day after receiving products back. Your bank will usually hold the funds for a few days after processing the refund; check with your bank for its policies.